Why didn't my discount/promotional code apply to my order?
-
Promotions which offer a specific dollar amount (e.g. $10 off) will spread their value across the items in your order so that each receives a portion of the total discount. You would recognize this as a decrease in the price of each individual item.
Reasons, why a promotion might not apply to your order, include:
- It has expired. Promotions offered through coupon websites are rarely hosted with our support and are often expired or reflect inaccurate information.
- In many cases, only one promotional code can be used per order. Checking your promotion's terms will help determine if this is in effect.
- A promotion's terms haven't been met. Often, a minimum merchandise amount or other term must be met to activate the deal. Merchandise amounts do not include shipping or tax.
- The code hasn't been entered in its entirety. Some promotional codes include a parent code at the beginning (e.g. BR) which must be included with the rest of the code during its redemption.
- An excluded item has been added to the cart. Some, but not all, promotions have an excluded item list. You can find a list of excluded items (if any) at the bottom of the email and/or the current promotions page.